Returns Policy

You may return any new items sold and fulfilled by Tetrax.us within 30 days of delivery for a full refund.
We'll also pay the return shipping costs if the return is a result of our error.
Items should be returned in their original product packaging. Just contact us sending an e-Mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , and we will guide you through the process. We'll request a refund after we receive and process your return.
Expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

• 5 to 10 business days for us to receive your return from the shipper
• 3 to 5 business days for us to process your return
• The time it takes your bank to process our refund request (see below for specific guidelines)

We'll notify you via e-mail of your refund once we've received and processed the returned item.